Privacy Policy

This Privacy Policy explains what information we collect through www.yy-ledlights.com, why we collect it, how we use it and the choices you have. It applies to our website, inquiry forms, catalog request form, AI product assistant, email and WhatsApp communications related to our products.

1. Who we are

YUE YUAN LIGHTING (Yue Yuan Lighting Co., Ltd.) is a professional LED stage lighting and LED video wall manufacturer based in Shenzhen, China. We are the controller of the personal information described in this policy.

Address: 3/F, A12 Building, Xiufeng Second Industrial Area, Longgang District, Shenzhen, China
Email: info@yy-ledlights.com
WhatsApp: +86 134 1758 8750

For privacy questions or requests, contact us at info@yy-ledlights.com with “Privacy request” in the subject line.

2. Information we collect

Information you give us

• Contact details: name, business email, phone or WhatsApp number, company name and country.
• Inquiry details: products or models you are interested in, quantity, application, project timeline, customer type, message and any files you choose to send.
• Catalog or price list requests: contact details, product interest, customer type, company and country.
• AI assistant: the messages you send, any contact details you provide in the conversation, and the responses generated.
• Email and WhatsApp: the content and metadata of the messages you send us.

Information collected automatically

• Technical data: IP address, browser type, device type, operating system, referring page, pages visited, date and time, and approximate location derived from the IP address.
• Analytics data: Google Analytics 4 events such as page views, form starts, form submissions, WhatsApp clicks and AI-chat interactions. We do not send your name, email address, phone number or message content to Google Analytics in lead events.
• Security data: server logs and rate-limit counters used to protect the website and AI assistant from abuse.

Information we do not collect

We do not intentionally collect payment card data through this website. We do not buy personal data from data brokers. Please do not send sensitive personal information (such as government ID numbers, health data or bank details) through the website forms or the AI assistant.

3. How we use information

• Respond to your inquiry and prepare a quotation.
• Send the catalog, price list or technical documents you request.
• Follow up on your project and provide sales or engineering support.
• Operate, maintain and improve the website, products and AI assistant.
• Measure aggregate website usage and understand which pages and products are useful.
• Protect the website against spam, fraud, abuse and security incidents.
• Comply with applicable legal and accounting obligations.

We do not sell your personal information. We do not use your inquiry details to send unrelated mass marketing. If we add a newsletter or marketing list in the future, we will ask for consent separately and provide an unsubscribe link.

4. Legal bases (EEA, UK and similar jurisdictions)

Where data protection law requires a legal basis, we rely on:

• Legitimate interests — responding to business inquiries, managing our commercial relationship, securing the website and measuring aggregate website usage, balanced against your rights.
• Steps taken at your request — preparing a quotation or providing information before a contract.
• Legal obligation — keeping records where required by law.
• Consent — where we ask for it specifically, for example for a future marketing list. You can withdraw consent at any time.

5. Sharing and service providers

We share information only as needed to operate the website and respond to you:

• Google Firebase / Google Cloud — website hosting, Cloud Functions, Firestore database and Google Analytics 4.
• Email service provider — sending and receiving inquiry notifications and customer confirmation emails.
• AI model provider — processing the messages you send to the AI product assistant to generate a response.
• Professional advisers and authorities — where required by law or to protect our rights.

These providers process information on our behalf or as independent controllers under their own terms. We do not authorise them to use your contact details for their own marketing.

If you contact us through WhatsApp, your use of WhatsApp is also governed by WhatsApp’s own privacy policy.

6. International transfers

Our service providers may process information in countries other than your own, including the United States. Where required, we rely on appropriate safeguards such as standard contractual clauses offered by the provider. Contact us if you would like more information about the safeguards for a specific transfer.

7. Retention

We keep inquiry and lead records for as long as needed to respond, manage the commercial relationship and maintain business records, and then delete or anonymise them. Analytics data is retained according to our Google Analytics settings. Server logs are kept for a limited period for security and troubleshooting. You can ask us to delete your inquiry data earlier, subject to legal record-keeping requirements.

8. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Request portability of information you provided.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise a right, email info@yy-ledlights.com with “Privacy request” in the subject line. We may need to verify your identity before acting. We will respond within the time required by applicable law.

California residents: you may have rights to know, delete, correct and opt out of the sale or sharing of personal information. We do not sell personal information. To exercise a right, contact us using the details above.

9. Analytics

We use Google Analytics 4 to understand aggregate website usage. Google Analytics may set cookies or use similar identifiers to recognise a browser and measure interactions. The data is used in aggregate to improve the website and understand which products and pages are useful. We do not use Google Analytics to send your form contents or contact details.

You can block or delete cookies in your browser settings. You can also use Google’s Analytics opt-out browser add-on. Blocking analytics cookies does not prevent you from using the website or sending an inquiry.

10. Security

We use reasonable technical and organisational measures to protect information, including access controls, encrypted connections (HTTPS), rate limiting and restricted administrative access. No method of transmission or storage is completely secure; please avoid sending sensitive information through the website or AI assistant.

11. Children

Our website and products are intended for business users. They are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will delete it.

12. Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. The effective date at the top shows the latest version. Material changes will be posted on this page.

13. Contact

YUE YUAN LIGHTING (Yue Yuan Lighting Co., Ltd.)
3/F, A12 Building, Xiufeng Second Industrial Area, Longgang District, Shenzhen, China
Email: info@yy-ledlights.com
WhatsApp: +86 134 1758 8750